1. Privacy at a glance
Vislan uses personal information to provide accounts, AI character conversations, story memory, creator and community features, subscriptions, security, moderation, support, and service improvement. Private chats are not publicly visible to other ordinary users merely because you use Vislan.
Important: private does not mean that no automated system or authorized provider ever processes the data. Processing may be required to generate AI replies, store and sync memory, authenticate accounts, process payments, secure the service, investigate abuse, or comply with law.
2. Information we collect
- Account data: email address, display name, user ID, role, plan, authentication method, and account settings.
- Google sign-in data: when you use Google sign-in, we may receive your Google account identifier, email address, email-verification status, name, and profile image if provided by Google.
- Content you create: characters, personas, prompts, chat messages, memory entries, public comments, reactions, creator-profile information, and other content you choose to submit.
- Usage and technical data: timestamps, message counts, feature usage, subscription status, device/browser information, IP-related security information, and logs used for reliability, fraud prevention, and abuse detection.
- Support and moderation data: reports, appeals, support emails, and information you provide when contacting us.
- Billing-related data: subscription and transaction identifiers, customer identifiers, plan status, and limited purchase information supplied by Paddle. Vislan does not need to store your full card number.
3. How we use information
We use information to create and authenticate accounts; provide AI responses; maintain story continuity and memory; sync chats across devices; enforce plan limits; process and provision subscriptions; operate community and creator features; prevent fraud and abuse; moderate reported content; troubleshoot failures; respond to support requests; comply with legal obligations; and improve the reliability and safety of Vislan.
4. AI processing
To generate character responses, Vislan may send message content and relevant story context to third-party AI infrastructure used by the service. Current production architecture may include DeepSeek-powered generation. Only context needed to provide the feature should be sent where reasonably practical.
Because AI providers process prompts on our behalf or under their own applicable terms, avoid placing passwords, payment credentials, government identifiers, or other highly sensitive information in roleplay messages.
5. Google authentication
If you choose “Continue with Google,” Google provides authentication information that allows Vislan to confirm your identity and create or access your Vislan account. Vislan uses Google's stable account identifier to distinguish Google accounts and may use the associated verified email, name, and profile image for account functionality.
Google processes information according to its own privacy policy. Vislan does not receive your Google password.
6. Paddle payments
Vislan uses Paddle as Merchant of Record for paid subscriptions. Paddle collects and processes payment information, billing details, location information needed for tax, and other transaction information. Paddle may share limited buyer and transaction data with Vislan for order fulfilment, subscription management, fraud prevention, and customer support.
Vislan uses that information to activate or remove Pro access, display billing status, support subscription management, and resolve billing issues. Paddle's own privacy notice applies to its processing of payment data.
7. Public and private content
Private chats are intended for the account holder and the systems/providers needed to operate the service. Public characters, creator profiles, comments, reactions, usernames, and other content you intentionally publish may be visible to anyone who can access the relevant public area of Vislan.
Do not publish personal information that you do not want others to see.
9. Retention and deletion
We retain information for as long as reasonably necessary to provide the service, maintain story continuity, secure accounts, prevent fraud or abuse, resolve disputes, comply with legal obligations, and maintain necessary backups. Different categories of data may have different retention periods.
When you request account deletion, we aim to remove or de-identify account-associated information from active systems where technically and legally appropriate. Some information may remain temporarily in backups, security logs, fraud-prevention records, or records that we are legally required to retain.
10. Advertising, cookies, and similar technologies
Free-plan areas may display advertising. Advertising, consent-management, analytics, or security providers may use cookies, local storage, device identifiers, or similar technologies where allowed by law. Where consent is legally required, we will seek it before using non-essential technologies.
Vislan does not intend to place ordinary display advertising inside the private roleplay conversation itself. Pro is intended to be ad-free while an eligible Pro subscription is active.
11. Our privacy promise
Vislan is built to provide private AI roleplay and storytelling, not to exploit personal information. We do not sell personal information, we do not sell private chat transcripts, and we do not use private conversations for malicious, deceptive, or unrelated commercial purposes.
Private conversations are not made available for ordinary users to browse. Vislan personnel and service providers may process or access limited data only where reasonably necessary to operate the service, generate responses, maintain memory and sync, secure accounts, investigate abuse or reports, provide support, process subscriptions, or comply with law. We aim to keep that access limited to the minimum reasonably necessary.
Your trust matters: Vislan does not want your passwords, payment card numbers, government identifiers, or other unnecessary sensitive information. Please do not place such information in roleplay chats. If you have a privacy concern, contact supportvislan@gmail.com.
12. Security
We use reasonable technical and organizational safeguards appropriate to the service, including HTTPS/TLS encryption for data transmitted between your browser and Vislan, server-side authentication, access controls, and protected payment/webhook handling. Sensitive payment-card details are handled by Paddle rather than stored directly by Vislan. No internet service can guarantee absolute security, but we design Vislan to reduce unnecessary access and exposure of user information. Please use a strong password where password login is available and contact us promptly if you suspect unauthorized access.
13. International processing
Vislan is operated from Kuwait and uses service providers that may process information in other countries. As a result, your information may be transferred to or processed in jurisdictions with different data-protection laws. Where required, we and our providers use appropriate legal mechanisms for those transfers.
14. Your choices and privacy rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information, and you may have rights regarding advertising consent. You may also withdraw consent where processing is based on consent, subject to legal limitations.
To make a privacy request, email supportvislan@gmail.com. We may need to verify your identity before completing certain requests.
15. Children
Vislan is not intended for children who are below the minimum age required to consent to an online service in their jurisdiction. We do not knowingly invite children below the applicable minimum age to create accounts. If you believe a child has provided personal information in violation of this policy, contact us so we can review the account.
16. Changes and contact
We may update this Privacy Policy when Vislan, our providers, or applicable legal requirements change. Material changes will receive additional notice where required by law.
Privacy questions can be sent to supportvislan@gmail.com.
Effective date: September 10, 2026.